| Frequently Asked Question |
| Who is Prompt Airport Cars? |
| We are London based Chauffeur Driven Car service and provide excellent service at very competitive prices. Whether you are an Economical traveller, an Executive, a VIP or travelling in large Groups, our business will cater for all. We are a specialist in Airport and cruise transfers and long distance work. |
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| Q: How do I make bookings? |
| A: You can book online 24/7. Or Ring us during our office opening hours or email us your booking inquiry. |
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| Q: What area do you cover? |
| A: Our coverage is UK wide, provided either the pick up or drop off address is within London or the surrounding areas. For London Airport Transfers we can pick up and drop off anywhere in the UK. |
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| Q: Which airports do you service? |
| A: We cover all major London Airports including Heathrow, Gatwick, Stansted, Luton & London City Airport. We can also pick up and drop off from other UK Airports, with a meet and greet service. |
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| Q: What type of vehicles do you have? |
| A: We have a range of vehicles from saloon cars to minibuses, limousines to coaches, to view vehicles click on the vehicles from the menu to get an idea about our vehicles. |
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| Q: How can I pay for this service? |
| A: We accept all major credit cards and do not charge any credit card fee. you can pay cash to the driver or set up an account with us. |
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| Q: Can I pay in cash? |
| A: Yes you can, but to secure a booking we might need your credit card details if you are booking with us first time. |
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| Q: What if my flight is delayed? Will I be charged extra? |
| A: We at the office monitor flight arrivals and drivers go inside the airport building according to the actual landing time of your flight.We do NOT charge you any extra if your flight is delayed. |
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| Q: Where do I meet my driver when I land at the airport? |
| A: The Meeting Point is detailed in the booking process and is also stated in the email confirmation. Generally it is "The Information Desk" at Heathrow Airport or in "The Arrivals Hall" at all other airports or ports. |
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| Q: What if I cannot locate my driver? |
| A: Call us during office opening hours on 44 (0)20 7060 6070 quoting your transfer order reference number or your name and our experienced staff will be able to assist or Emergency Telephone support (out of office hours: +44 (0)79188 12348 |
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| Q: Is your company licensed? |
| A: Yes, we are a fully licensed company and are required to abide by the regulations set by the PCO (Transport for London). |
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| Q: Will I have to pay only your quoted price? |
| A: Generally, you will pay only the quoted price. It is very rare that extra charges are added, and you are usually informed about them beforehand. |
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| Q: Do the quoted prices refer to per person or per vehicle? |
| A: You will not be sharing the vehicle with anybody else, unless you are making bookings for a group. In any case, the vehicles we provide are for your sole use and you will pay per vehicle. |
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| Q: How long before I need the car should I make my booking? |
| A: Earlier bookings are always better, so we would suggest you book 24 hours before. Depending on circumstances, for last minute and emergency bookings,
Please call us on our hotline +44 (0)20 7060 6070 during office opening hours.
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| Q: I am not familiar with online booking. Can I book by phone? |
| A: We have a simple process for online booking. You may also call our reservations phone line, +44 (0)20 7060 6070 during office opening hours in case you wish to speak with our reservations staff. |
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| Q: What if I am booking for a party of over 8 passengers? |
| A: We can provide vehicles enough for 1 person or a party of 16 people. Just make sure you indicate the correct number of passengers when you fill out the special form. If you require Minibus/Coach for your travel needs please contact us to discuss your requirements. |
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| Q: What if I arrive in the middle of the night? |
| A: We will provide the service you need anytime. We work on 24hr basis, with no extra charges. However, on a few certain days, there will be an extra charge: Christmas Eve and Christmas Day, New Year’s Eve and New Year’s Day, and Boxing Day. |
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| Q: What if the flight arrives too early? |
| A: There’s nothing to worry about. We at the office monitor flight arrivals and drivers go inside the airport building according to the actual landing time of your flight. |
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| Q: What are your normal extra charges? |
| A: After the free-period waiting time (60 minutes from landing of the flight), we charge £5.00 every completed 15 minutes. Minimum charge for diversions £ 5.00 Undeclared extra passengers/luggage. |
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| Q: Will I have to make advance payment? |
| A: No. We don’t require advance payment if you want to pay cash. However, we may need your credit card details to serve as security for the booking. |
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| Q: Can I cancel my booking? |
| A: Yes, you can cancel a booking. Please see our Terms of Business: cancellations. |
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| Q: Suppose my flight is cancelled, what will happen? |
| A: You must call us immediately on 44 (0)20 7060 6070 during office opening hours quoting your transfer order reference number or your name and our experienced staff will be able to assist or Dial Emergency Telephone support (out of office hours: +44 (0)79188 12348. We will also know from our flights monitoring about the cancellation, no driver will have been despatched. But we need to arrange for your transfer order; you will have 24 hours within which to rebook without extra costs. |
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| Q: Suppose the flight is diverted and lands in another airport, what will happen? |
| A: You must call us immediately on 44 (0)20 7060 6070 during office opening hours quoting your transfer order reference number or your name or Dial our Emergency Telephone support (out of office hours: +44 (0)79188 12348). Unless you instruct us to meet you (or your passenger) at that airport, we will not despatch a driver. Your authorisation is necessary because additional charges for the extra mileage will be levied. |
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| Q: Suppose I miss the flight, what happens? |
| A: You must call us immediately on 44 (0)20 7060 6070 during office opening hours quoting your transfer order reference number or your name or Dial our Emergency Telephone support (out of office hours: +44 (0)79188 12348. If we have despatched the driver, the full terms and conditions shall apply and you will pay the “No Show” charge. If you reach us before we despatch the driver, we will allow you to re-book your transfer order within 24 hours, without extra charges. |
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